Cancellation & Refund Policy

This policy explains how paying for Bizlio, cancelling and refunds work. It forms part of our Terms of Service.

What you pay for

• Growth (₹999) and Agency (₹2,999) are bought in advance for 30 days at a time. Prices are in Indian rupees and include any applicable taxes.
• Payments are processed securely by Razorpay (UPI, cards, netbanking and wallets).

Delivery

Bizlio is an online service. Your plan is activated on your account immediately after a successful payment; nothing is shipped. If your plan isn't active within a few minutes of paying, email support@bizlio.in with your payment ID.

Cancellation

• Plans do not renew automatically and nothing is charged without you choosing to pay, so there is nothing to cancel to stop future charges.
• When your 30 days end, your account moves to the free Starter plan. Your calendars and content are kept.

7-day money-back guarantee

• If Bizlio isn't right for you, email support@bizlio.in within 7 days of your first paid purchase and we'll refund it in full. You don't have to give a reason, though we'd love to know what didn't work.
• The guarantee covers your first payment only, once per customer. It doesn't cover later purchases, such as buying more days or switching plans.
• We refund to your original payment method through Razorpay, usually within 5-7 working days. When the refund is made, your plan ends and your account moves to the free Starter plan. Your calendars and content are kept.

Other purchases

Apart from the guarantee above, purchases are final: we don't offer refunds or partial refunds after 7 days, or for later purchases, including when you stop using Bizlio before your 30 days end.

You can also try Bizlio for free on the Starter plan before you buy.

Payment errors

This policy doesn't affect payment errors. If you were charged twice for the same purchase, or money was taken but your plan was not activated, email support@bizlio.in with your payment ID: we'll activate your plan or reverse the extra or failed charge to your original payment method (usually within 5-7 working days). Failed UPI and card payments are also reversed automatically by your bank.

Contact

Email support@bizlio.in with the email address on your account and your Razorpay payment ID (shown on your Billing page and in Razorpay's receipt email). Bizlio, a sole proprietorship registered as an MSME in India (Udyam Registration No. UDYAM-UP-28-0244415), based in Noida, Uttar Pradesh, India.